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Delivery & Returns

delivery & returns

How does Syntego Deliver?

Syntego uses Royal Mail with “weight based shipping” we offer you the choice to select your preferred postage, you can select 1st Class, 2nd Class or if you need it fast you can select Parcelforce 24.

Parcelforce 24 is a Courier service who deliver between 9-5 Monday to Friday if you are out when they attempt to deliver they will leave a card with the contact details for you to arrange re-delivery.

Some products are too heavy and bulky to be sent via Royal Mail, in these circumstances, we build the cost of the courier service into the price of the product and you will not be offered a choice of postage when ordering.

How quickly is my order delivered?

Syntego will usually dispatch your order within 24 to 48 hours upon receipt of your order, we will always do our best to process and ship your orders as quickly as possible. If part of your order is out of stock, we may dispatch the items that are in stock right away then send the remaining items as soon as they are back in stock. You will not be charged any additional postage if we send your order in more than one part. If part of your order is likely to be out of stock for a while, we will contact you to give you the option of cancelling the unavailable items and will either refund you the difference or give you a credit to redeem against your next order.

Next day delivery is only available on order placed before 14.00 we do recommend you give us a call if you need your order dispatched same day. Usually, we will have already processed and packed your order, but we can not guarantee this.

What are your postage and packing charges?

UK MAINLAND:

We use a combination of “order weight” and “order value” to calculate your cost of shipping. Orders in excess of £35.00 (excl VAT) but below £50.00 (excl Vat) we will usually be posted using recorded delivery. For orders over £50 (excl Vat) and below £100 (excl Vat), will be sent using Parcelforce 24.

FREE SHIPPING on orders over £100 (excl Vat).

Any order in excess of 2kg will be sent Courier service, regardless of value.

Northern Ireland:

The above shipping rules apply, however, orders qualifying for Courier service are sent using DHL and this is a 48 hr service.

FREE SHIPPING on order over £150 (excl VAT).

Southern Ireland/Europe

Shipping charges are calculated as above, however, orders qualifying for courier service are sent using DHL and this is a 48 hr service, for some European countries delivery can take longer.

Free Shipping on orders over £250 (excl Vat). Southern Ireland.

Free Shipping on orders over £350 (excl tax). Europe.

Rest of the World:

Please contact us for individual shipping quotes.

Where does Syntego Deliver?

We are able to deliver to most UK addresses, including addresses in England, Scotland, Wales and Northern Ireland and the rest of the world.

However, if you are ordering from outside the United Kingdom please note we will contact you with a quote for shipping as the price depends on carton dimensions and weight.

Incomplete orders and damaged goods

If your order arrives damaged or with items missing you must contact us as soon as possible to enable us to investigate and to ultimately resolve the problem for you.

Should you need to contact us regarding an order that has not arrived correctly please have your order number ready so that we can help you straight away.